Return Policy

Returns & Refunds

At WOSH, we want you to be happy with your purchase. If you change your mind about an item, or there is a problem with your order, we’re here to help.

Change of Mind

If you change your mind about a product, you have the right to cancel your order within 14 days of receiving your goods, in accordance with UK consumer law.

You then have a further 14 days to return the item to us.

To be eligible for a change-of-mind return, products must be returned unused, unopened and in their original condition and packaging.

Due to the nature of our personal care products, we cannot accept returns of soaps, shower gels, shampoos or other personal-use products that have been opened or used, unless the product is faulty or not as described.

Customers are responsible for the cost of returning unwanted items.

Once your return has been received and inspected, we will issue a refund to your original payment method. Your refund will normally include the cost of the standard delivery option paid when placing the order. Additional delivery costs for premium or expedited services are not refundable.

Faulty, Damaged or Incorrect Items

If your WOSH order arrives damaged, faulty or you have received the wrong product, please contact us as soon as possible.

Please include your order number and, where appropriate, photographs of the product or packaging so that we can resolve the issue quickly.

Where a product is confirmed to be faulty, damaged or incorrectly supplied, we will offer an appropriate remedy in accordance with your rights under UK consumer law. This may include a replacement, repair or refund.

We will cover reasonable return postage costs for faulty, damaged or incorrectly supplied items.

Handmade & Natural Products

As our products are handmade, there may be slight variations in colour, shape, texture or appearance between individual products. These natural variations are not considered faults and are part of the character of handmade soap.

Changes in scent perception can also occur due to individual preferences and are not considered a product fault where the product itself is as described.

How to Request a Return

To request a return, please contact us with:

  • Your order number
  • The product(s) you wish to return
  • The reason for your return
  • Your contact details

We will provide instructions for returning your item where appropriate.

Please do not send products back without contacting us first, as this may delay your refund.

Refunds

Once your returned item has been received and inspected, we will process any refund due to you.

Refunds will be made to the original payment method used for the purchase. Please allow a reasonable period for your payment provider to process the refund.

Nothing in this policy affects your statutory rights under UK consumer law.