Terms of Service

Last updated: September 2026

Welcome to WOSH. These Terms of Service apply to your use of the WOSH website and any purchases made through our online store.

By using our website or placing an order with us, you agree to these terms. Please read them carefully before making a purchase.

1. About WOSH

WOSH is a UK-based brand offering handmade soaps, body care products, shower products and related accessories.

Throughout these terms, “WOSH”, “we”, “us” and “our” refer to WOSH, while “you” and “your” refer to the person using our website or purchasing our products.

2. Using Our Website

You agree to use our website lawfully and responsibly.

You must not:

• Use the website for any unlawful purpose.
• Attempt to gain unauthorised access to our website, systems or accounts.
• Interfere with the operation or security of the website.
• Copy, reproduce or commercially use our content without permission.
• Submit false or misleading information when placing an order.

We reserve the right to restrict or terminate access to the website where we reasonably believe these terms have been breached.

3. Products

We take care to ensure that product descriptions, photographs and other information on our website are accurate.

However, our products are handmade and may have minor variations in colour, shape, texture, appearance or finish. These variations are a natural part of handmade production and do not necessarily indicate a fault.

Product photographs are intended to provide a representation of the product. Actual colours may vary slightly depending on your device or screen settings.

We reserve the right to update, modify or discontinue products at any time without prior notice.

4. Product Information & Personal Use

Our products are intended for their stated purpose and should be used in accordance with any instructions or information provided with the product.

Please read product descriptions and ingredient information before purchasing.

If you have known allergies, sensitivities or concerns about an ingredient, please check the full ingredient list before use. If you are unsure whether a product is suitable for you, consult an appropriate healthcare professional before using it.

Our products are not intended to diagnose, treat or cure medical conditions.

5. Orders

When you place an order through our website, you are making an offer to purchase the products selected.

After placing an order, you will normally receive an order confirmation by email. This confirms that we have received your order but does not necessarily mean that your order has been accepted.

A contract for the sale of products is formed when we confirm that your order has been accepted and is being processed.

We reserve the right to refuse or cancel an order where, for example:

• A product is unavailable.
• There has been an obvious pricing or product description error.
• We suspect fraudulent or unlawful activity.
• We are unable to fulfil the order for reasons outside our reasonable control.

If we cancel an order after payment has been taken, you will receive a full refund for the cancelled order.

6. Prices & Payment

All prices displayed on our website are in pounds sterling (£) unless otherwise stated.

We reserve the right to change product prices at any time. Price changes will not affect orders that have already been accepted.

Payment must be made using one of the payment methods available at checkout.

We do not store complete payment card details on our website. Payments may be processed securely by third-party payment providers.

7. Delivery

We aim to dispatch orders within the timeframe stated on our website or during checkout.

Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control, including postal delays, severe weather or other disruption.

You are responsible for providing an accurate delivery address when placing your order.

If an order is returned to us because an incorrect or incomplete delivery address was provided, additional delivery charges may apply if the order needs to be sent again.

8. Returns & Refunds

Our Returns & Refunds Policy explains your rights and the process for returning products.

Nothing in these Terms of Service affects your statutory rights under UK consumer law.

Because WOSH products include personal-care and hygiene products, opened or used products may not be eligible for return where the relevant hygiene exception applies.

For full details, please refer to our Returns & Refunds Policy.

9. Faulty or Damaged Products

We take care when preparing and packaging every order.

If your product arrives damaged, faulty or is not what you ordered, please contact us as soon as possible with your order number and details of the issue.

Where appropriate, we may ask you to provide photographs to help us investigate the issue.

Your statutory rights in relation to faulty, damaged or incorrectly supplied goods are not affected by these terms.

10. Website Content & Intellectual Property

All content on the WOSH website, including but not limited to:

• WOSH branding and logos
• Product names
• Photography
• Graphics
• Product descriptions
• Written content
• Website design
• Marketing materials

is owned by or licensed to WOSH unless otherwise stated.

You may view and use the website for your own personal, non-commercial purposes.

You must not reproduce, modify, distribute, publish or commercially exploit our content without our prior written permission.

11. User Reviews & Submitted Content

If you submit a review, photograph, comment or other content to WOSH, you confirm that:

• The content is your own or you have permission to submit it.
• It does not infringe another person's intellectual property or other rights.
• It is not unlawful, abusive, misleading, defamatory or offensive.
• It does not contain malicious software or other harmful material.

By submitting content, you grant WOSH permission to use, reproduce and display that content for marketing and promotional purposes, including on our website and social media channels.

We reserve the right to remove submitted content that we believe breaches these terms or is otherwise inappropriate.

12. Promotions & Discount Codes

From time to time, WOSH may offer promotional codes, discounts or other special offers.

Unless otherwise stated:

• Promotional codes cannot be exchanged for cash.
• Offers may have specific expiry dates or conditions.
• Only one promotional code may be used per order.
• We reserve the right to withdraw or amend an offer where reasonably necessary.

Specific promotional terms may apply to individual offers.

13. Third-Party Services & Links

Our website may contain links to third-party websites or use third-party services, including payment, delivery, analytics and marketing providers.

We are not responsible for the content, availability, security or privacy practices of third-party websites or services.

Your use of third-party services may be subject to their own terms and policies.

14. Website Availability

We aim to keep the WOSH website available and functioning correctly, but we do not guarantee that the website will always be available, uninterrupted or error-free.

We may temporarily suspend or restrict access to the website for maintenance, updates, security reasons or circumstances outside our reasonable control.

15. Limitation of Liability

Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded.

Subject to this, WOSH will not be responsible for losses that were not reasonably foreseeable at the time the contract was formed or losses arising from circumstances outside our reasonable control.

Nothing in these terms affects your statutory consumer rights.

16. Events Outside Our Control

We will not be responsible for delays or failures to perform our obligations where this is caused by circumstances beyond our reasonable control.

This may include, for example:

• Natural disasters
• Severe weather
• Fire
• Flood
• Industrial disputes
• Transport disruption
• Postal or courier disruption
• Government action
• Power or telecommunications failures
• Cybersecurity incidents
• Other events outside our reasonable control

Where possible, we will notify customers of significant delays and take reasonable steps to minimise their impact.

17. Privacy

Your personal information is handled in accordance with our Privacy Policy.

We only use personal information as permitted by applicable data protection laws and as explained in our Privacy Policy.

18. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, products, website or legal requirements.

The latest version will always be published on this page, together with the date it was last updated.

Changes will not affect rights that you have already acquired under an existing order.

19. Governing Law

These Terms of Service and any contract between you and WOSH are governed by the laws of England and Wales.

Any disputes will be subject to the jurisdiction of the courts of England and Wales, except where applicable consumer law gives you the right to bring proceedings elsewhere.

20. Contact Us

If you have any questions about these Terms of Service, your order or our products, please contact us through the contact details provided on our website.

WOSH

5 Isaacs Road, Great Yarmouth, NR31 0BT

info@bishbashwosh.com