Shipping Policy

Last updated: September 2026

At WOSH, we aim to get your order packed carefully and on its way to you as quickly as possible. Below you’ll find information about our delivery options, costs and what to expect after placing an order.

2. Order Processing

Orders are processed Monday to Friday, excluding UK public holidays.

Orders placed at weekends or on public holidays will normally be processed on the next working day.

During particularly busy periods, product launches or promotional events, dispatch may take slightly longer. If we expect a significant delay, we will do our best to keep you informed.

3. Delivery Address

Please make sure your delivery address is correct before completing your order.

WOSH cannot be held responsible for delays or additional costs resulting from an incorrect or incomplete delivery address supplied at checkout.

If an order is returned to us because it could not be delivered, we will contact you to arrange redelivery where possible. Additional postage charges may apply.

4. Tracking

Where a tracked delivery service is used, you will receive tracking information once your order has been dispatched.

Please allow some time for tracking information to become active after your order has been collected by the courier.

5. Delayed or Missing Orders

Although we work with reliable delivery partners, occasional delays can happen.

If your order has not arrived within the expected delivery timeframe, please contact us and provide your order number. We will investigate the delivery with the relevant courier where necessary.

Please note that delivery dates are estimates and may be affected by circumstances outside our reasonable control.

6. Damaged Packages

We package WOSH products carefully, but if your order arrives damaged, please contact us as soon as possible.

Please provide:

• Your order number
• Details of the damage
• Photographs of the damaged packaging and products, where possible

We will assess the issue and arrange an appropriate solution.

7. International Delivery

International delivery may be available for selected destinations.

Any available international delivery options and costs will be displayed at checkout.

Customers receiving orders outside the UK may be responsible for any applicable customs duties, import taxes or other charges imposed by the destination country.

WOSH cannot be responsible for delays caused by customs or border processes.

8. Delivery Restrictions

Some products or delivery locations may be subject to delivery restrictions. If we are unable to deliver an order to your chosen address, we will contact you and provide an appropriate solution.

9. Contact Us

If you have any questions about delivery or the status of your order, please contact us through the contact details provided on our website.

WOSH

info@bishbashwosh.com